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Unitron Coach App Enables Users to Take Control of Hearing Health

Author: Unitron(i)

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Published: 2020-02-28 - (Updated: 2020-02-29)


Coach sends users notifications for when to change or charge batteries, clean their devices, usage details, what to expect and how to get the most from their hearing instruments.

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Unitron is innovating the hearing instrument space with the launch of Coach, a unique feature in the Remote Plus app that allows users to take control of their hearing health by facilitating a better understanding of their hearing devices.

Coach sends users notifications for when to change or charge batteries, clean their devices, usage details, what to expect and how to get the most from their hearing instruments.

"Our goal with Coach is to empower clients with the confidence they need to integrate their hearing instruments into their lives," says Shaun Coghlan, Senior Product Manager at Unitron. "Clients can often feel overwhelmed when fitted with a hearing device for the first time. Traditionally, the hearing care professional provides support and counselling on routine care and maintenance. Mobilizing this knowledge in a way that's easy for the client to access and apply helps uncomplicate what feels complicated."

Clinical research shows that approximately 90 per cent of hearing instrument owners have trouble with basic hearing instrument management tasks.(1) This can result in the abandonment of hearing instruments, leaving people to continue to struggle with hearing loss. Coach uses video, graphics and text to simplify and improve the experience for clients.

Coach, part of Insights, is the latest of Unitron's revolutionary data-based technology that is transforming the hearing care experience. Insights is a cloud-based system that captures and visualizes information about a clients' unique acoustic lifestyle - including how well, or not so well, the instruments are performing. For the hearing health care provider, this information is crucial to ensuring the hearing device is personalized to a clients' lifestyle.

"When the patient comes back we usually go into the software and I'm proud of the fact that I can say, "Hey, let's look at what living situations you have." They usually forget that I told them that we're going to be obtaining some data while they're wearing the hearing aids and the shocked, excited and intrigued look on their face all at once is like, "Wait a minute. What?" They actually say that," shares Dawn Heiman, Advanced Audiology Consultants, USA.

Exclusive to Insights is Log It All, an industry-first solution that captures real-life data about the time spent in seven different listening environments

Log It All provides a detailed analysis of a clients' unique acoustic lifestyle, breaking down time spent engaged in quiet or loud conversations, noisy environments or listening to music. This information allows hearing care professionals to make evidence-backed medical recommendations about the best hearing care solution for them.

While there are ample benefits to Unitron's state-of-the-art technology for hearing care providers, the client experience is also dramatically improved. Clients experiencing hearing health-related challenges are often resistant to the idea of having to wear a hearing device because they consider them to be uncomfortable, ineffective or, on a more emotional level, an acknowledgement of aging.

With Unitron's personalized, state-of-the-art technology, clients are more engaged in their own hearing health care. This increased involvement reduces client fear and uncertainty, speeds up acceptance and empowers clients to make informed decisions about what technology will suit their needs. Once accustomed to the hearing device, clients will experience a renewed sense of confidence in their ability to participate in conversations, engage with family, friends and coworkers and reduce further cognitive decline.


Unitron is a hearing solution company that believes people should feel really good about the entire hearing care experience, start to finish.

Providing an exceptional product is just the beginning. Our ingenious collection of products, technologies, services and programs designed to make the experience of buying and wearing a hearing instrument feel easy and empowering, with a level of personalized care you simply can't get anywhere else. Get ready to Love the experience.

A member of the Sonova Group, Unitron was established in 1964 and now has a global footprint, delivering an exceptional experience in over 60 countries. For more information, visit

(1) Bennett, R. J., Meyer, C. J., Eikelboom, R. H. & Atlas, M.D. (2018b). Investigating the knowledge, skills, and tasks required for hearing aid management: perspectives of clinicians and hearing aid owners. American Journal of Audiology 27:67-84.

(i)Source/Reference: Unitron. Disabled World makes no warranties or representations in connection therewith. Content may have been edited for style, clarity or length.

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