Solutions to Some Common Java Problems

Note: These items should always be done to maintain your computer security and to patch any vulnerabilities in your system whether you use the chat room or not.

Here are a few things you can try to fix some common Java problems.

Main Content

1 - Check for Windows Updates

Start button > Windows Updates

Install any new updates as advised by the Microsoft website.

2 - Update Java

If you see a red X in a white box you should make sure you have the latest version of Java installed.

3 - Update Flash

Install the latest version of Flash, Its free.

4 - Advanced users only using Widows Vista

Advanced computer users having trouble with chat rooms loading and are using Windows Vista ONLY should view this web page at Windows Vista Java Chat Loading Issue

5 - Blank gray box when loading

Try emptying your browser's cache (See below). Shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java installed, or that the version of Java that you're using is outdated.

How to Clear Internet Explorer and Firefox Cache

In rare circumstances, you may need to clear your browser's cache to resolve a connection issue, or to ensure that you're seeing the latest update to a web site. If clearing your browser's cache does not resolve your problem, rebooting your computer is often recommended. To empty your browser's cache using Windows Internet Explorer version 7

• Click on Tools (or the Tools icon) from the Command Bar
• Select Delete Browsing History...
• Click the Delete files... button near Temporary Internet Files
• Click Yes when prompted to delete temporary Internet Explorer files
• Click the Close button
• Shutdown all open instances of your web browser and restart

To empty your browser's cache using Firefox version 2

• Click on Tools from your browser's main menu
• Select Clear Private Data...
• Ensure that Cache is checked
• Click the Clear Private Data Now button
• Shutdown all open instances of your web browser and restart

To empty your browser's cache using Microsoft Internet Explorer version 6

Click on Tools from your browser's main menu.

Select Internet Options

Under the General tab, click Delete Files... in the Temporary Internet files section.

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Firefox version 1.5

Click on Tools from your browser's main menu.

Select Options

Select the Privacy icon

Select Cache tab.

Click the Clear Cache Now button

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Safari

Click on Safari from the main menu.

Click Empty Cache...

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Opera

Click on Tools from your browser's main menu.

Select Delete private data...

Click the Delete button

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Netscape

Click on Edit from your browser's main menu.

Select Preferences

Select and expand the Advanced category.

Click on Cache

Under Set Cache Options:

Click Clear Memory Cache

Click Clear Disk Cache

Click OK

Important: Shutdown all open instances of your web browser.

Author Credentials: Ian is the founder and Editor-in-Chief of Disabled World, a leading resource for news and information on disability issues. With a global perspective shaped by years of travel and lived experience, Ian is a committed proponent of the Social Model of Disability-a transformative framework developed by disabled activists in the 1970s that emphasizes dismantling societal barriers rather than focusing solely on individual impairments. His work reflects a deep commitment to disability rights, accessibility, and social inclusion. To learn more about Ian's background, expertise, and accomplishments, visit his full biography.