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Solutions to Chat Room Loading Problems

  • Published: 2009-01-03 (Rev. 2010-06-24) - Contact: Disabled World
  • Synopsis: Solutions to Java problems entering chat rooms using Windows Vista XP and Internet Explorer or Firefox Browsers.

Main Document

Solutions to some common Java problems entering chat rooms using Windows Vista XP and Internet Explorer or Firefox Browsers.

Having problems entering chat rooms? Here are a few things you can try.

Note: These items should always be done to maintain your computer security and to patch any vulnerabilities in your system whether you use the chat room or not.

1 - Check for Windows Updates

Start button > Windows Updates

Install any new updates as advised by the Microsoft website.

2 - Update Java

If you see a red X in a white box you should make sure you have the latest version of Java installed.

Download the latest Java from java.com/en/ (Its free)

3 - Update Flash

Install the latest version of Flash from get.adobe.com/flashplayer/otherversions/ (Its free)

4 - Advanced users only using Widows Vista

Advanced computer users having trouble with chat rooms loading and are using Windows Vista ONLY should view this web page:

Windows Vista Java Chat Loading Issue

5 - Blank gray box when loading

Try emptying your browser's cache (See below). Shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java installed, or that the version of Java that you're using is outdated. Please visit www.java.com to download and install the latest version of Java.

How to Clear Internet Explorer and Firefox Cache

In rare circumstances, you may need to clear your browser's cache to resolve a connection issue, or to ensure that you're seeing the latest update to a web site. If clearing your browser's cache does not resolve your problem, rebooting your computer is often recommended.

To empty your browser's cache using Windows Internet Explorer version 7

Click on Tools (or the Tools icon) from the Command Bar

Select Delete Browsing History...

Click the Delete files... button near Temporary Internet Files

Click Yes when prompted to delete temporary Internet Explorer files

Click the Close button

Shutdown all open instances of your web browser and restart

To empty your browser's cache using Firefox version 2

Click on Tools from your browser's main menu

Select Clear Private Data...

Ensure that Cache is checked

Click the Clear Private Data Now button

Shutdown all open instances of your web browser and restart

To empty your browser's cache using Microsoft Internet Explorer version 6

Click on Tools from your browser's main menu.

Select Internet Options

Under the General tab, click Delete Files... in the Temporary Internet files section.

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Firefox version 1.5

Click on Tools from your browser's main menu.

Select Options

Select the Privacy icon

Select Cache tab.

Click the Clear Cache Now button

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Safari

Click on Safari from the main menu.

Click Empty Cache...

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Opera

Click on Tools from your browser's main menu.

Select Delete private data...

Click the Delete button

Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Netscape

Click on Edit from your browser's main menu.

Select Preferences

Select and expand the Advanced category.

Click on Cache

Under Set Cache Options:

Click Clear Memory Cache

Click Clear Disk Cache

Click OK

Important: Shutdown all open instances of your web browser.

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