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Windows Vista Java Chat Loading Issue

  • Published: 2009-02-02 (Rev. 2009-02-03) - Contact: Disabled World
  • Synopsis: Windows Vista TCP Stack has been re-written this solution corrects issues with Windows Vista and resolves chat room access and slow email program problems.

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Windows Vista TCP Stack has been re-written, this solution corrects issues with Windows Vista and resolves chat room access and slow email sending and retrieval problems.

Windows Vista TCP Stack has been re-written this solution corrects issues with Windows Vista and resolves chat room access and slow email program problems.

There seems to be a problem in compatibility with windows vista and chat rooms concerning issues with Java 1.6 and 1.7

If, when loading the chat room, the blue loading bar appears for a very long time, and the chat room applet never comes up, the following may help you to immediately resolve the problem. This problem is also associated with very slow normal web page loading using Firefox, and slow eMail sending/retrieval using Thunderbird.

The following solution applies to Windows Vista users ONLY!

The Windows Vista TCP Stack has been re-written. The following solution appears to correct many internet-related issues with Windows Vista, and resolves the problem. There should be no negative effects from performing the following; but we have provided you with instructions for undoing this should you feel it necessary.

Part I: Disable TCP Autotuning

Click the Start (Windows Logo) icon
Select 'All Programs'
Select 'Accessories'
Right-Click on 'Command Prompt'
Click 'Run as Administrator'
A dialog box will ask you to confirm. Click the 'Continue' button to proceed.
Type: netsh interface tcp set global autotuning=disabled
Press 'Enter'
The message 'Ok.' should appear.
Type: exit

Part 2: Empty your Java Cache

Visit Health and Disability Chat (Opens new window)
The Java icon will appear in your task icon list in the lower-right hand corner of your screen
Right-click the Java (coffee-cup) icon and select 'Open Control Panel'
Under 'Temporary Internet Files', click 'Settings'
Click the 'Delete Files...' button
A window titled 'Delete Temporary Files' will appear. Make sure all options are checked and click 'OK'
Click 'OK' to exit the 'Temporary File Settings' window.
Click 'OK' to exit the Java Control Panel

Part 3: Empty your browser's cache. (choose your browser type below)

To empty your browser's cache using Microsoft Internet Explorer version 6
Click on Tools from your browser's main menu.
Select Internet Options
Under the General tab, click Delete Files... in the Temporary Internet files section.
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Windows Internet Explorer version 7
Click on Tools (or the Tools icon) from the Command Bar
Select Delete Browsing History.
Click the Delete files... button near Temporary Internet Files
Click Yes when prompted to delete temporary Internet Explorer files
Click the Close button
Shutdown all open instances of your web browser and restart

To empty your browser's cache using Netscape
Click on Edit from your browser's main menu.
Select Preferences
Select and expand the Advanced category.
Click on Cache
Under Set Cache Options:
Click Clear Memory Cache
Click Clear Disk Cache
Click OK
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Firefox version 2
Click on Tools from your browser's main menu
Select Clear Private Data.
Ensure that Cache is checked
Click the Clear Private Data Now button
Shutdown all open instances of your web browser and restart

That's all. You may now open the chatroom (Opens new window)

This issue is likely to work itself out in the near future as future updates of Windows Vista and Java are released.

HOW TO UN-DO THE ABOVE STEPS

If, for any reason at all, you need to undo the above procedure, follow these steps:
Click the Start (Windows Logo) icon
Select 'All Programs'
Select 'Accessories'
Right-Click on 'Command Prompt'
Click 'Run as Administrator'
A dialog box will ask you to confirm. Click the 'Continue' button to proceed.
Type: netsh interface tcp set global autotuninglevel=normal
Press 'Enter'
The message 'Ok.' should appear.
Type: exit








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