Asier Landa, founding partner of Bask For All, has acknowledged the hotel’s "sensitivity" towards the universal accessibility and has praised the willingness to listen and take into account the contribution and experiences of the physically challenged. In relation to accessible tourism, Landa has considered San Sebastián to be "in a much better position than we expect" thanks to the efforts made in areas such as urban design, public transport or private accommodation offer. In his opinion, the hard work of the women and men with functional diversity and the commitment of the institutions have been key in the achievement of this progress.
Jabi Odriozola, director of ADOM Autonomía, has explained the introduction of an innovative technology that connects bed-toilet-shower. In the press conference and in the presentation of the bedroom, Odriozola has showed the attendants how to use all the different elements in the room in a way compatible with people with different abilities, regardless of their degree of physical impairment. There are a variety of remote controls: Smartphone’s or switches that can be controlled with minor head movements in case the hands are paralyzed. The guest will be able to use either device to manage every element in the room.
The double room has a ceiling crane that supports 200 kilograms and connects the bedroom and the bathroom (toilet and shower) with a 6 metre guide rail. This way, according to Odriozola, the autonomy of the user is maximized "because some guests will be able to do on their own tasks that normally require the help of a caregiver, while the other guests will see the quality of assistance hugely improved".
Astoria 7 Hotel has become a model in the sector since its opening in 2009. It has all the facilities to satisfy all guests and visitors to San Sebastián, especially the cinema lovers. The hotel is built on the foundations of the old Astoria cinema, one of the most emblematic picture theatres in the city.