European Online Public Services to be Made Accessible

Author: European Parliament
Published: 2016/10/29 - Updated: 2020/09/25
Topic: Website Accessibility - Publications List

Page Content: Synopsis - Introduction - Main

Synopsis: Rules approved by European Parliament states websites and apps of public administrations, hospitals, courts and other public sector bodies to be made accessible to everyone. Some types of content are excluded from the directive only if not needed for administrative processes, such as office file formats, pre-recorded time-based media or the content of archived websites.

Introduction

The websites and apps of public administrations, hospitals, courts and other public sector bodies will have to be made accessible to everyone, under new EU-wide rules approved by the European Parliament on Wednesday. The web accessibility directive, already agreed by Parliament and Council, should make it easier for disabled and elderly people to access data and services on the internet, e.g. to file a tax declaration, apply for an allowance, pay fees or enrol at university.

Main Item

"Today, we have ensured that e-government is accessible to everyone. Just as physical government buildings should be accessible, so too should the digital gateways. We solved the public side of web accessibility, but the internet is far more than government websites and apps. We need reform also for the private world of services, from banks to television stations to private hospitals. I hope that we can soon adopt the European Accessibility Act, so that both public and private services are accessible to all our citizens", said Parliament's rapporteur Dita Charanzová (ALDE, CZ).

Under the new rules, the websites and mobile apps of public sector bodies - from administrations, courts and police departments to public hospitals, universities and libraries - will have to meet common accessibility standards. MEPs ensured that apps used on mobile devices, such as smartphones and tablets, must also comply with these rules.

Feedback Mechanism

Public sector bodies will have to provide and regularly update a "detailed, comprehensive and clear accessibility statement" on the compliance of their websites and apps with the directive, including an explanation for those parts of the content that are not accessible, and the reasons for that inaccessibility. A "feedback mechanism" will have to be put in place to enable users to report compliance issues and to request specific information if content is inaccessible.

On-demand access to certain types of content:

Some types of content are excluded from the scope of the directive, but only if they are not needed for administrative processes, such as office file formats, pre-recorded time-based media or the content of archived websites. MEPs ensured that public sector bodies will have to make this excluded content accessible to any person upon request (on-demand access).

Public sector bodies will have to give an "adequate response to the notification or request within a reasonable period of time", and provide a link to an "enforcement procedure" for use in the event of an unsatisfactory response to the feedback or on-demand request. Member states will have to designate an authority tasked with monitoring and enforcing these rules.

Around 80 million people in the EU have a disability. As the EU's population ages, the number of people with disabilities or age-related internet access difficulties is expected to increase to 120 million by 2020.

Next Steps

Once the directive is published in the EU Official Journal, member states will have to transpose it into their national laws within 21 months of its date of its entry into force. They then have 12 months to apply the provisions to new websites, 24 months to apply them to existing websites and 33 months to apply them to public sector bodies' mobile applications.

Procedure: Co-decision, second reading agreement

Attribution/Source(s): This quality-reviewed publication was selected for publishing by the editors of Disabled World (DW) due to its relevance to the disability community. Originally authored by European Parliament and published on 2016/10/29, this content may have been edited for style, clarity, or brevity. For further details or clarifications, European Parliament can be contacted at europarl.europa.eu NOTE: Disabled World does not provide any warranties or endorsements related to this article.

Explore Similar Topics

• - Groundbreaking digital accessibility validation workshop concludes successfully.

• - This workshop focused on disseminating findings from our position paper and addressing challenges and opportunities in digital accessibility for women with visual impairments.

Citing and References

Founded in 2004, Disabled World (DW) is a leading resource on disabilities, assistive technologies, and accessibility, supporting the disability community. Learn more on our About Us page.

Cite This Page: European Parliament. (2016, October 29 - Last revised: 2020, September 25). European Online Public Services to be Made Accessible. Disabled World (DW). Retrieved March 17, 2025 from www.disabled-world.com/disability/accessibility/websitedesign/european.php

Permalink: <a href="https://www.disabled-world.com/disability/accessibility/websitedesign/european.php">European Online Public Services to be Made Accessible</a>: Rules approved by European Parliament states websites and apps of public administrations, hospitals, courts and other public sector bodies to be made accessible to everyone.

While we strive to provide accurate and up-to-date information, it's important to note that our content is for general informational purposes only. We always recommend consulting qualified healthcare professionals for personalized medical advice. Any 3rd party offering or advertising does not constitute an endorsement.