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Home Health Care Report


  • Published: 2009-10-09 (Revised/Updated 2012-03-14) : Author: Press Ganey Associates
  • Synopsis: More than 105000 patients treated by almost 900 agencies nationwide provide perspectives on their care for the annual Home Care Pulse Report.

Home health care providers serve many chronically ill patients in the country, and a new report released today finds an upward trend in overall home care patient satisfaction. Press Ganey Associates, Inc., the leading provider of healthcare improvement solutions, has announced the results of the annual 2009 Home Care Pulse Report: Patient Perspectives on American Health Care.

While patient satisfaction remains high, lower ratings for administrative procedures were reported, highlighting an important area of improvement for these organizations as they are about to begin reporting satisfaction data to the Centers for Medicare and Medicaid Services (CMS) through a required, approved vendor, such as Press Ganey.

"Press Ganey has worked with home care agencies on patient satisfaction and improvement for years and while patient satisfaction within the industry is slowly improving, there are many challenges on the horizon," says Lisa Cone-Swartz, vice president of home care at Press Ganey Associates. "Home care agencies have no choice but to focus on continuous improvement in light of proposed health care reform that may include home care and hospice in pay-for-performance, also known as value-based purchasing."

More than 105,000 patients treated by almost 900 agencies nationwide provided perspectives on their care for the annual Home Care Pulse Report. Additional findings from the 2009 report include:

"Home care providers who work to continually improve the patients experience find strong correlations with favorable clinical outcomes and financial results," said Cone-Swartz. "Committed providers can make a meaningful difference in their patients' lives and improve the financial health of their organizations."

The 2009 Home Care Pulse Report: Patient Perspectives on American Health Care is now available at www.pressganey.com/HH_PulseReport_09.pdf. Commentary from Lisa Cone-Swartz is available upon request.

Press Ganey Associates, Inc. -For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities--including over 40% of U.S. hospitals--to measure and improve the quality of their care.

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