Home Health Care Report

Published : 2009-10-09 - Updated : 2012-03-14
Author : Press Ganey Associates

Synopsis: More than 105000 patients treated by almost 900 agencies nationwide provide perspectives on their care for the annual Home Care Pulse Report.

Main Digest

While patient satisfaction remains high, lower ratings for administrative procedures were reported, highlighting an important area of improvement for these organizations as they are about to begin reporting satisfaction data to the Centers for Medicare and Medicaid Services (CMS) through a required, approved vendor, such as Press Ganey.

"Press Ganey has worked with home care agencies on patient satisfaction and improvement for years and while patient satisfaction within the industry is slowly improving, there are many challenges on the horizon," says Lisa Cone-Swartz, vice president of home care at Press Ganey Associates. "Home care agencies have no choice but to focus on continuous improvement in light of proposed health care reform that may include home care and hospice in pay-for-performance, also known as value-based purchasing."

More than 105,000 patients treated by almost 900 agencies nationwide provided perspectives on their care for the annual Home Care Pulse Report. Additional findings from the 2009 report include:

• Occupational therapists surpassed nurses as the highest-rated home care provider.
• Satisfaction levels peak in the first 3 months of using home care and are at the lowest levels beyond 12 months of care.
• Patients with Medicaid and private pay arrangements were less satisfied, which could directly impact the profitability of the home care agency if reform laws are passed.
• Patients are notably more satisfied when their nurses visited in the morning, between 6:00-10:00 a.m., versus in the afternoon, especially after 4:00 p.m.
• Home care in the U.S. includes 17,000 providers caring for nearly eight million people with acute illness, long-term health conditions, permanent disability or terminal illnesses. The annual cost of these services is $60 billion. Continuous improvement is vital as competition and quality initiatives play a larger role in home care. The 2009 Home Care Pulse Report offers key findings and insights for home care agencies, including:
• Improve the care experience for longer-term (12 month+) patients. Patients who received services for the shortest amount of time (0-3 months) tended to be more satisfied than long-term patients.
• Improve staff responsiveness and communication. Patients seek information about their rights, want notification of schedule changes, and expect efficient and timely resolution to complaints.
• Improve billing and scheduling processes, which received the lowest satisfaction rating.

"Home care providers who work to continually improve the patients experience find strong correlations with favorable clinical outcomes and financial results," said Cone-Swartz. "Committed providers can make a meaningful difference in their patients' lives and improve the financial health of their organizations."

The 2009 Home Care Pulse Report: Patient Perspectives on American Health Care is now available at www.pressganey.com/HH_PulseReport_09.pdf. Commentary from Lisa Cone-Swartz is available upon request.

Press Ganey Associates, Inc. -For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities--including over 40% of U.S. hospitals--to measure and improve the quality of their care.

You're reading Disabled World. See our homepage for informative disability news, reviews, sports, stories and how-tos. You can also connect with us on social media such as Twitter and Facebook or learn more about Disabled World on our about us page.

Disclaimer: Disabled World provides general information only. Materials presented are in no way meant to be a substitute for professional medical care by a qualified practitioner, nor should they be construed as such. Any 3rd party offering or advertising on disabled-world.com does not constitute endorsement by Disabled World. View our Advertising Policy for further information. Please report outdated or inaccurate information to us.

Cite Page: Journal: Disabled World. Language: English (U.S.). Author: Press Ganey Associates. Electronic Publication Date: 2009-10-09 - Revised: 2012-03-14. Title: Home Health Care Report, Source: <a href=https://www.disabled-world.com/disability/caregivers/home-health-care-report.php>Home Health Care Report</a>. Retrieved 2021-06-21, from https://www.disabled-world.com/disability/caregivers/home-health-care-report.php - Reference: DW#83-2515.