What to Do if You Are Stuck in an Elevator

Author: National Elevator Industry Inc. (NEII)⁽ⁱ⁾ : Contact: neii.org

Published: 2016-01-19 : (Rev. 2020-11-20)

Synopsis and Key Points:

Important information and guidelines to follow if you are stuck in a stalled elevator or lift.

Push the phone button and wait for a response - in newer elevators, the phone button may be labeled "HELP." When pushed, the button places a call to an individual trained to take action.

Exiting a stalled elevator is extremely dangerous and requires trained emergency responders to assist passengers so they can exit in a controlled and protected manner.

Main Digest

In light of recent tragic and highly publicized accidents involving stalled elevators, it is important to restate the many measures the building transportation industry undertakes to provide a consistently high standard of safety.

Following a few simple guidelines can help the riding public further improve elevator safety if an elevator stalls.

Press "Door Open" Button

Always press the "Door Open" button first.
If you are at a landing, the door will open.
Then, slowly and carefully step out of the elevator.
The elevator may, or may not, be perfectly level with the landing floor, so it is important to watch your step and proceed with caution.

Use Available Communication

Elevators are equipped with a phone system and/or alarm button.

Push the phone button and wait for a response - in newer elevators, the phone button may be labeled "HELP." When pushed, the button places a call to an individual trained to take action. It also gives the exact location of the building and elevator you are in. A verbal response and/or visual signal will indicate that help is on the way.

In older buildings, there may only be a button marked "ALARM" that will sound an emergency alarm within the building.

Trained personnel will make contact with you when they arrive at the building.

Remain Calm

Remember to stay calm, you are still safe.
Never attempt to open the door manually.
After using the phone button or alarm button, wait for trained emergency responders to arrive.

NOTE: Even if the temperature feels warmer, there is plenty of air circulating in the elevator and its hoistway.

Relax - Do Not Attempt to Leave

DO NOT attempt to exit the elevator if the car has not returned to a landing and opened its doors on its own. Exiting a stalled elevator is extremely dangerous and requires trained emergency responders to assist passengers so they can exit in a controlled and protected manner.

While often challenging in an unfamiliar situation, the best thing you can do is to relax, get comfortable, and wait for assistance. You may be inconvenienced, but you are safe.

The industry adheres to a stringent set of codes and standards adopted by state and local jurisdictions outlining the maintenance and inspection requirements to help ensure the safety of its products and passengers. Building owners and managers must engage service providers to perform maintenance and repairs as well as industry inspectors who provide oversight.

⁽ⁱ⁾Source/Reference: National Elevator Industry Inc. (NEII). Disabled World makes no warranties or representations in connection therewith. Content may have been edited for style, clarity or length.