What Happens After You Register with FEMA for Disaster Assistance

Author: FEMA
Published: 2017/02/01

Contents: Synopsis - Introduction - Main - Related Publications

Synopsis: Information on the process of registering and waiting for FEMA disaster assistance.

Introduction

Within 10 days after you've registered with U.S. Federal Emergency Management Agency (FEMA) for disaster assistance, a FEMA-contracted inspector should contact you and may schedule an appointment to visit the home.

Main Content

Housing Inspections

Inspectors do not determine an applicant's eligibility for assistance.

The applicant will be asked to provide documentation to the inspector.

• Homeowners are asked to show proof of ownership, such as a tax bill, deed, mortgage payment receipt or insurance policy, with the applicant's name, and the damaged property's address on the documentation.
• Renters must show proof of occupancy, a lease, rent payment receipt, utility bill or another document confirming the location was their primary residence at the time of the disaster. Both homeowners and renters must provide a valid driver's license or other photo identification.

Upon arrival, the FEMA inspectors will display official contractor photo identification. If the photo ID is not visible, it is important for survivors to ask to see it. This helps prevent fraud.

FEMA's housing inspectors verify disaster damage to the structure, building systems and major appliances, and enter the information electronically into FEMA computers. Inspectors do not need to document all damage.

An inspection generally requires 20-45 minutes to complete the assessment. To speed the process, applicants should:

• Keep their appointment or notify the inspector if a postponement is necessary.
• Tell the inspector about other property losses or disaster-related needs, such as transportation, medical or dental care, tools and equipment required by an employer (if not self-employed) and educational materials, so inspectors can relay the information to FEMA.
• If possible, provide photos that can support the damage claims, at the time of inspection.

What to expect from inspectors:

• They have each applicant's nine-digit registration number and will never ask for it.
• They never require banking or other personal information.
• They do not hire or endorse specific contractors to repair homes or recommend repairs.

Disaster survivors with communication-related disabilities - those who are deaf or hard of hearing, blind or have low vision, and those with speech disabilities - may request reasonable accommodations to aid in communication. For instance, survivors may request an American Sign Language interpreter. Accommodations can be requested by calling (800) 621-3362.

Important Survivor Tips

• Residents should not wait for a FEMA housing inspection before repairing their properties.
• Document losses thoroughly. Take pictures of all damage to property and keep receipts of all disaster-related purchases and expenses.
• Stay in touch with FEMA after registration. If addresses or phone numbers change, they should be updated with FEMA as soon as possible. Missing or erroneous information could result in delays in getting a home inspection or receiving assistance.