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First Transit Technology Strengthens Paratransit Services

  • Published: 2014-10-16 : Author: First Transit : Contact:
  • Synopsis: First Transit introduces Info-Client, a paratransit travel app, at the American Public Transportation Association (APTA) Expo in Houston, Texas.

Quote: "First Transit has worked with client passengers and innovative technology developers to create software applications that meet the specific needs of paratransit passengers."

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First Transit's vision is to provide solutions for an increasingly congested world - keeping people moving and communities prospering. First Transit is fully committed to improving both customer service and passenger experience while remaining focused on safety and efficiency.

Commitment to these core values and to continuous improvement, drives First Transit to work collaboratively with clients to establish and refine technologies to benefit transit services. First Transit takes great pride in leveraging skills and industry knowledge to benefit the transit systems and the passengers it serves.

Recognizing the specific needs of passengers who, as determined by the Americans with Disabilities Act, are unable to ride traditional fixed-route transit services, First Transit is committed to providing safe, efficient paratransit services. First Transit has worked with client passengers and innovative technology developers to create software applications that meet the specific needs of paratransit passengers. This week, First Transit introduces its Info-Client, a paratransit travel app, at the American Public Transportation Association (APTA) Expo in Houston, Texas. This new tool rounds out the full Info-Suite line of products available, including Info-Manager, Info-Notification, Info-Reports, Info-BI, Info-Monitor, Info-CT, Info-Vehicle and Info-Broker. Each of them designed to meet a specific need with either using or managing a paratransit service.

First Transit, Inc. has served as the ADA Paratransit provider for the Greater Hartford (CT) Transit District (the "District") since 2005. The District provides Elderly and Disabled transportation and ADA complementary service to approximately 20 communities throughout the Hartford Region. "The District prides itself on providing safe, reliable and a high level of service to its passengers by utilizing many resources including the latest technology, says Vickie Shotland. "By integrating First Transit's Info-Notification Services, we are able provide our passengers with voice, email or text alerts for Imminent Arrival, Trip Reminders and Adverse Weather."

"Our next step," explains Shotland, "is to extend real-time information through the implementation of First Transit's paratransit travel app. This new app will allow all registered riders to use their smart phones or other devices to manage scheduled trips for today with estimated time alerts and will also allow them to view future and recurring trips. We anticipate that this new app will be well received by our passengers."

Info-Client - A Paratransit Travel App

First Transit is pleased to introduce one of the newest products in its suite of information products. Info-Client, a Paratransit Travel Companion, is a versatile and scalable mobile solution designed to keep passengers in touch with their paratransit service. Using First Transit's Info-Suite architecture, this secure mobile application allows passengers - from any smart mobile device or computer - to enter a unique ID and a personal password for a safe, secure connection to their service information.

This Paratransit Travel Companion utilizes scheduling and real-time information from the transit authority's scheduling systems. The information displayed can be customized by the transit authority, using their own branding. Passengers now have greater control over their trip information with this new self-service product. Further extending the usability of service within the hearing impaired community by offering alternatives to retrieving and accessing information, Info-Client will become yet another means of enhancing customer service and enriching the lives of our riders.

With eight available options, passengers can view such information as:

Today's and Future Day Trips

View basic trip information, including real-time estimates of vehicle arrival.


View a list of current services to which the passenger subscribes.


Receive enterprise or personal messages regarding service status or possible disruptions.

Personal Info

View basic client record information for review and confirmation.

Find Me

By pressing the "Find Me" button, passengers send current coordinates to the call center which can be viewed on a map and communicated to a driver.


View Transit Authority and call center contact information, local Transit Planner site links and Twitter and Facebook page access.

Send Us Your Comments

Send comments about the service to a designated location within the company.

"Having the opportunity to pilot the Info-Suite applications, including this new Paratransit Travel Companion, says Shotland "has served as yet another example of how the District and First Transit - together - can achieve the District's goal of continually improving upon the services and the accessibility we provide to our riders and our community."

First Transit, Inc. has nearly 60 years of experience and is a leading provider of passenger transportation contract and management services in the United States. First Transit, Inc. currently provides operation, management and consulting for 235 locations in 45 states, Canada and Puerto Rico for transit authorities, state departments of transportation, federal agencies, municipal organizations and private companies. First Transit employs more than 13,000 dedicated transit professionals.

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