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New Canadian Video Relay Service For People with Hearing Disability


  • Published: 2016-09-29 : Author: Canadian Administrator of VRS (CAV), Inc. : Contact: srvcanadavrs.ca
  • Synopsis: Video relay service (VRS) service launched in Canada to empower Deaf and Hard of Hearing community with tools to communicate and provide greater independence.

SRV Canada VRS enables Deaf and Hard of Hearing people who use American Sign Language (ASL) and Langue des signes québécoise (LSQ) to conduct calls via video relay service (VRS) with hearing people through a professional ASL or LSQ interpreter. It simulates, as closely as possible, a conversation between two hearing people.

A video relay service (VRS), also sometimes known as a video interpreting service (VIS), is defined as a video-telecommunication service that allows deaf, hard-of-hearing and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter.

SRV Canada VRS works as follows:

Quick Facts:

"This is a historic day for Canada's Deaf and Hard of Hearing community. This service is amazing. It is a tool for empowerment that will change people's lives." said Sue Decker, Executive Director and CEO, Canadian Administrator of VRS (CAV)

"The implementation of the Video Relay Service will have a concrete and positive impact on the lives of Canadians who are Deaf, hard of hearing or speech impaired. The CRTC appreciates all the efforts put forth to ensure the success of this new service. This initiative illustrates strongly Canada's vision for an inclusive society which values equality of opportunity." said Jean-Pierre Blais, Chairman of the CRTC

SRV Canada VRS will be available seven days a week, including holidays.

To learn more about SRV Canada VRS and how it works, visit www.srvcanadavrs.ca

Canadian Administrator of VRS (CAV), Inc.

CAV is a not-for-profit corporation created in 2014 with a mandate from the Canadian Radio-television and Telecommunications Commission (CRTC) to design, implement and oversee the delivery of a national video relay service (VRS) for Canada. SRV Canada VRS provides users of American Sign Language (ASL) and Langue des signes québécoise (LSQ) across Canada with Internet-based videoconferencing solutions and apps to communicate both with Deaf and hearing people more clearly and efficiently than text-based communication.

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