Improved Booking Experience for Travelers with Disabilities

Author: Hotels.com
Published: 2010/02/16 - Updated: 2016/06/13
Topic: Disability Travel Information - Publications List

Page Content: Synopsis - Introduction - Main

Synopsis: Hotels.com lodgings in the U.S. that offer wheelchair accessible pathways accessible showers Braille signage and telephone equipment for the deaf.

Introduction

Hotels.com Dramatically Improves Booking Experience for Disabled Travelers - New Search Functionality to Help Users Find Accessible Rooms at More Than 15,000 U.S. Destinations.

Main Item

Hotels.com, the largest provider of lodging worldwide, today announced new site features that help travelers easily search for and reserve hotel rooms online with specific accessibility needs in mind. Hotels.com is one of the first travel Web sites to address this growing need for consumers.

Hotels.com users can now search for lodgings in the U.S. that offer wheelchair-accessible pathways, accessible showers, Braille signage, and/or telephone equipment for the deaf.

Customers can also request a room with one or more specific accessibility feature on the online reservation page.

All such requests will be reviewed by the Hotels.com customer service agents, who will contact the traveler directly to confirm the reservation or to offer to locate a similar room at an equivalent rate at another hotel.

"These new features let travelers with disabilities take advantage of all the convenience and discounts offered by Hotels.com," said Bonnie Lewkowicz, a travel industry expert and wheelchair user, who has written about the needs of travelers with disabilities. "It's a huge step forward."

The accessibility information is seamlessly integrated into the greater Hotels.com experience. Once a traveler has entered a destination and selected travel dates on Hotels.com, travelers can filter hotels based on accessibility features to find the hotels within their search criteria that can most accommodate their needs.

"Travelers with disabilities can finally take advantage of the smart site features we're most proud of, such as the welcome-rewards program, no change or cancel fees and our price match guarantee," said Vic Walia of Hotels.com. "We can't wait for our valued customers to both take advantage of these new features and also let us know how we can improve even further."

The new search features is just the latest way Hotels.com helps consumers 'stay smart.' With a 24-hour call center, the best of breed loyalty program welcome-rewards, Price-Match Guarantee , millions of user reviews no change or cancel fees, and now increased search options, it has never been better to book with Hotels.com

Explore Similar Topics

- Experience the unspoiled beauty of the British Virgin Islands: pristine beaches, rich history, and Caribbean culture without the commercialism. Discover hidden gems, explore diverse islands, and enjoy world-class sailing in this accessible paradise.

- Interview with His Excellency Dawoud Al Hajri Director General of Dubai Municipality regarding quality of living for the disabled.

Citing Information and Page References

Disabled World (DW) is a comprehensive online resource providing information and news related to disabilities, assistive technologies, and accessibility. Founded in 2004 our website covers a wide range of topics, including disability rights, healthcare, education, employment, and independent living, with the goal of supporting the disability community and their families.

Cite This Page (APA): Hotels.com. (2010, February 16 - Last revised: 2016, June 13). Improved Booking Experience for Travelers with Disabilities. Disabled World (DW). Retrieved February 15, 2025 from www.disabled-world.com/travel/travel-booking.php

Permalink: <a href="https://www.disabled-world.com/travel/travel-booking.php">Improved Booking Experience for Travelers with Disabilities</a>: Hotels.com lodgings in the U.S. that offer wheelchair accessible pathways accessible showers Braille signage and telephone equipment for the deaf.

While we strive to provide accurate and up-to-date information, it's important to note that our content is for general informational purposes only. We always recommend consulting qualified healthcare professionals for personalized medical advice. Any 3rd party offering or advertising does not constitute an endorsement.