Only 31% of London Underground Stations are Fully Accessible

Main Digest

With only 31% of London Underground stations fully accessible in 2021, the network has only seen a 6.9% improvement in accessibility over two years.

• 17% of disabled respondents state that public transport services are fairly or very poor.
• During Covid-19, 1 in 5 disabled people felt unsafe using public transport.
• 67% of disabled people say they're unaware of TFL's accessibility lanyard schemes.

The Covid-19 pandemic has had a drastic effect on the lives of disabled people. Their medical needs are forgotten, and masks make communication difficult to others' lack of social distancing, making it harder to travel in public.

This latter point resonates with a study by specialist lawyers Bolt Burdon Kemp. They consistently found that commuter journeys taken via wheelchair took longer than the same journey taken by a non-disabled person. A new investigation has found that more still needs to be done on public transport for disabled people.

There's Only Been a 6.9% Improvement in Accessible Public Transport

According to Transport for London, 84 out of 270 stations are currently fully accessible (as of August 2021). Seventy-seven were listed as fully accessible when the law firm conducted its research in 2019. This means 29% of underground stations were accessible in 2019 and 31% in 2021 - an improvement of a mere 6.9% over two years.

This is despite the Transport Committee finding in October 2019 that "the connectivity of infrastructure and services across different transport modes and providers needs to be improved, to enhance the journey experience of disabled and older passengers."(1)

Reports by Transport Focus, the Department for Transport, and the Research Institute for Disabled Consumers have uncovered that traveling on public transport continues to be difficult for disabled passengers.

Public Transport is Failing Disabled Passengers

Transport Focus's Transport User Panel found that, while most people surveyed about public transport in their local area rated the services as very or fairly good (70% disabled and 74% able-bodied), disabled passengers were more likely to have a negative experience.

• 17% of disabled respondents (versus 14% of non-disabled respondents) rated services as fairly or very poor.
• Only 37% of disabled people said they found it easy to use public transport in their area compared to 54% of non-disabled people.
• 15% of disabled people said they found it difficult, versus 7% of non-disabled people.
• 26% of disabled people said their local public transport limited their access to employment opportunities, compared with 18% of non-disabled people.
• 70% of disabled people said they would like to use public transport more than they currently do (compared to 54% of non-disabled people).
• 62% of disabled people said they'd travel more if public transport were easier for them to use (versus 41% of non-disabled people).

For 1 in 5 Disabled People, Public Transport Felt Unsafe During Covid-19

When asked about traveling on public transport during Covid-19, disabled people expressed more trepidation than non-disabled people. Most notably, 1 in 5 (20%) disabled people said they felt unsafe (compared to 14% of non-disabled people). What's more, 67% of disabled people said they weren't aware of the various Transport for London lanyard schemes for people with hidden and visible disabilities.

• 45% of disabled people who hadn't made a train journey during Covid-19 said they felt it wouldn't be safe.
• 41% of disabled people (versus 47% of non-disabled people) said they'd use public transport as much or more than before once enough people had been vaccinated.
• 25% of disabled people (versus 20% of non-disabled people) said they felt unsafe using buses during Covid-19.
• 52% of disabled people said (in August 2020) they were unsure about returning to public transport after Covid-19 travel restrictions were fully removed.
• 49% of disabled people said they don't trust government advice for using public transport.

2 in 5 (61%) Disabled People Will Likely Not Return to Using Public Transport After Covid-19

When asked by the Research Institute for Disabled Consumers, only 39% of disabled people were willing to return to using public transport once Covid-19 travel restrictions were fully relaxed. 52% said they were unsure. This is despite 74% stating they normally use public transport (pre- or post-Covid-19 restrictions). The largest percentage who said they hadn't taken public transport after Covid-19 restrictions initially eased (as of August 2020) was in Scotland, at 44%.

• 37% in London.
• 33% in Northern Ireland.
• 30% in Northern England.
• 28% in Southern England.
• 25% in the Midlands, Wales, and East England.

The Behavior of Other Passengers is a Major Worry for Disabled People

The Research Institute for Disabled Consumers also asked respondents what would encourage them to use public transport the most. The largest percentages - 28% each - said it would be if other passengers wore PPE (personal protective equipment) and if there was social distancing inside the vehicle. In comparison, the cleanliness of public transport was only chosen by 20% of respondents.

• 47% of Londoners, 42% of those in Northern Ireland, and 39% of those in Scotland said they'd be encouraged to use public transport if other passengers wore PPE.
• 41% of Londoners and 31% of Scotland said they'd be encouraged to use public transport if there was social distancing in the vehicle.
• 24% of those in the Midlands, Wales, and East England said the same.

"The past 18 months have been incredibly challenging for the disabled community. Even before the pandemic, access to public transport was limited, and now people are facing those difficult journeys while also feeling very exposed and at risk."

"When we commissioned our Going the Extra Mile campaign back in 2018, the results - that it took a wheelchair user longer to commute across London compared to an able-bodied person - were disappointing if not surprising."

"The fact that the disabled community is still struggling to safely access public transport is beyond frustrating. For some, it will mean increased costs as they are forced to rely on other forms of transport. For others, these lost hours add up across a week and have a massive impact on their ability to work and enjoy the same amount of family and leisure time that the able-bodied community does."

"It is our hope that by continuing to shine a light on this ongoing issue that positive change may happen."
- Victoria Oliver, Head of the Spinal Injury team at BBK.

Methodology:

The following reports were used to find the statistics quoted: Accessible Transport: A Better Normal (July 2021 - Transport Focus); Disabled Passengers During the Pandemic (December 2020 - Transport Focus); Transport Disability and Accessibility Statistics England 2019-2020 (March 2021 - Department for Transport); Covid 19 Transport Summary Report (August 2020 - Research Institute for Disabled Consumers). Information on several accessible stations was obtained from the TFL website.

Attribution/Source(s):

This quality-reviewed publication titled "Only 31% of London Underground Stations are Fully Accessible" was chosen for publishing by Disabled World's editors due to its relevance to our readers in the disability community. While the content may have been edited for style, clarity, or brevity, it was originally authored by Bolt Burdon Kemp and published 2021/09/09 (Edit Update: 2022/08/19). For further details or clarifications, you can contact Bolt Burdon Kemp directly at boltburdonkemp.co.uk. Please note that Disabled World does not provide any warranties or endorsements related to this article.

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Cite This Page (APA): Bolt Burdon Kemp. (2021, September 9). Only 31% of London Underground Stations are Fully Accessible. Disabled World. Retrieved April 28, 2024 from www.disabled-world.com/disability/transport/public/london-underground.php

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