Roadside Assistance and Home Service for Wheelchair Users

Introduction

Getting stranded with a vehicle broken down is an inconvenience for the averagedriver, but for a driver or passenger with mobility challenges, it can be much more than an inconvenience.

Main Digest

Safety concerns and the fear of getting stuck on the road are major pain points for those who travel in wheelchairs. Unfortunately, most roadside service or repair companies aren't typically equipped to assist with getting accessible vehicles back on the road, and they're especially not prepared to assist individuals with mobility challenges using the accessible vehicle. That's why Vantage Mobility International (VMI), a leading manufacturer of wheelchair accessible vehicles, is partnering with Mobility Roadside Assistance™ (MRA) and At-Home Service™ provided by Wrench, Inc. to deliver the VMI Assurance program - an exclusive solution offered by VMI.

VMI will provide one year of complimentary roadside assistance for customers who purchase a new or used vehicle with a new conversion from VMI, AMS Vans or Revability. What makes this different from other roadside services is that in addition to taking care of the vehicle, MRA will also assist the driver and passengers with paratransit service, ensuring they don't end up stranded on the side of the road.

Repairs

Once the vehicle and owner are transported to a safe location, Wrench, Inc. mobile mechanics will provide the convenience of certified automotive technicians dispatched to the customer's home, office or other location to complete the repairs and get their vehicle back on the road again. This dual approach to vehicle service and support will ensure a peace of mind for customers whenever they set out for a drive in their vehicle.

MRA's specialized service also includes troubleshooting with a mobility technician, service for the accessible vehicle's wheelchair lift or ramp, as well as tire repair and/or replacement. MRA will also provide all the standard roadside services such as towing, vehicle jump starts, emergency fuel and vehicle lockouts.

"This partnership furthers VMI's commitment to empower people with disabilities by giving them more options and greater confidence to live an independent lifestyle," said Mark Shaughnessy, CEO of VMI. "When our customers purchase an accessible vehicle from VMI, AMS Vans or Revability, we want our customers to feel assured that we will do everything possible to provide the best ownership experience for many years to come."

Membership

VMI/AMS Vans/Revability customers will get MRA's roadside assistance membership for one year. They will receive a personal MRA ID card and access to all the benefits at no cost to them. VMI will begin rollout of the VMI Assurance program in July, beginning with its Signature Dealer Network.

"We are excited to partner with VMI, AMS Vans and Revability as we continue to expand our market leading service programs across North America. VMI's focus on the customer experience and lifetime service makes this strategic partnership a natural fit for us. Combining VMI's products with our growing service-based platforms, we will be able to offer Mobility Roadside Assistance™ to an even greater number of families, individuals, veterans, and businesses that deserve our very best in service," said Jim Speer, founder at MRA.

"As a disabled veteran myself, I heard at the Seattle VA hospital from fellow veterans about their concern of being left on the side of the road when they used their emergency roadside service. I knew then that there was a need for this type of service we've created. Knowing we have their backs will allow so many to pursue their dream of mobility freedom with their very own accessible vehicle."

Wrench, Inc. will provide the extended convenience of any repairs or maintenance required on location for the customer with a team of certified mobile mechanics.

"Our mobile mechanics are available to provide service on location, 7 days a week," said Edward Petersen, Co-Founder and CEO at Wrench.com. "We are full-service auto experts and our certified technicians will perform most maintenance and repair services right in the customer's driveway or a safe location for the mechanic in the environment where the vehicle is parked. Our goal is to give customers the freedom to go about their day, tending to more important things. We are thrilled to partner with VMI and bring this extra sense of mobility freedom to its customers."

VMI

Vantage Mobility International (VMI) is a leading manufacturer offering the industry's broadest choices of wheelchair accessible vehicles for personal and commercial use. Over the past 30 years, VMI has advanced the mobility industry with a robust portfolio of new and used ADA compliant minivans and SUV's equipped with custom solutions, side and rear entry options, and high-capacity wheelchair platform lifts.

VMI is the parent company to Revability, Inc., and AMS Vans.

Mobility Roadside Assistance

Since 2013 Mobility Roadside Assistance™ has been providing peace of mind for thousands of mobility challenged clients, through emergency roadside and paratransit service for the mobility challenged, their passengers, vehicle and equipment.

Mobility Roadside Assistance™ is the largest mobility roadside assistance program in the United States and Canada, focused on the mobility challenged population at large.

Wrench.com

Wrench is a new approach to car repair that allows people to schedule their service online or via their app with fixed price or customized quotes. The company performs a wide range of services on all types of cars and trucks serviced at the customer's home or office, saving people hours of travel and service time and savings of as much as 30% versus dealer service repairs.

Wrench is a privately held company headquartered in Seattle, WA with major investors Madrona Venture Group, Tenaya Capital, Vulcan Capital and The Alumni Venture Group.

Attribution/Source(s):

This quality-reviewed publication was selected for publishing by the editors of Disabled World due to its significant relevance to the disability community. Originally authored by Laura Slawny, and published on 2019/06/16 (Edit Update: 2023/09/14), the content may have been edited for style, clarity, or brevity. For further details or clarifications, Laura Slawny can be contacted at Contact Details. NOTE: Disabled World does not provide any warranties or endorsements related to this article.

Related Publications▶ Share This Page

Page Information, Citing and Disclaimer

Disabled World is a comprehensive online resource that provides information and news related to disabilities, assistive technologies, and accessibility issues. Founded in 2004 our website covers a wide range of topics, including disability rights, healthcare, education, employment, and independent living, with the goal of supporting the disability community and their families.

Cite This Page (APA): Laura Slawny. (2019, June 16 - Last revised: 2023, September 14). Roadside Assistance and Home Service for Wheelchair Users. Disabled World. Retrieved September 13, 2024 from www.disabled-world.com/disability/transport/public/vmi.php

Permalink: <a href="https://www.disabled-world.com/disability/transport/public/vmi.php">Roadside Assistance and Home Service for Wheelchair Users</a>: Vantage Mobility International introduces its VMI Assurance Program a specialized roadside assistance and at-home service program for wheelchair users.

Disabled World provides general information only. Materials presented are never meant to substitute for qualified medical care. Any 3rd party offering or advertising does not constitute an endorsement.